Reports to: Visitor Services Manager
Category: Seasonal; part-time; non-exempt (hourly)
Salary (per hour): $17.00 per hour and a 401(k) contribution
Anticipated Start: March 2025
Overview:
Frontline staff play an integral role in helping to make Rough Point Museum a welcoming, accessible, and engaging experience for members of the public with a variety of interests, backgrounds, and needs. They are enthusiastic storytellers who have strong interpersonal skills, intellectual curiosity, adaptability, and, above all, enthusiasm for making stories accessible to the public. They will facilitate self-guided tours, work at the front desk, and assist with special programs and events. This is a part-time, seasonal position, and includes one weekend day.
Specific Responsibilities:
• Under the direction of NRF administrative staff, develop a working knowledge of NRF’s collections, stories, and themes
•Provide engaging experiences for audiences of all ages, interests, and backgrounds, through guided and self-guided tours
• Draw on a variety of interpretive/storytelling techniques to tailor content and delivery for diverse audiences
• Help process transactions at the front desk, including admissions and retail sales
• May need to oversee the flow of pedestrian, bicycle, and vehicular traffic; assist visitors in parking
• Support NRF’s public programming and other mission-related activities, including program and event preparation, set-up/take-down, and staffing
• Provide visitor services support at NRF Museums as needed, including friendly orientation for visitors, accurate information to inquiring public, and other needs as directed by NRF’s administrative staff
• Make a commitment to professional development by actively participating in all mandatory trainings. This includes, but is not limited to, completing assigned readings and assessments and attending training on interpretation, operations, health and safety, customer service, and other NRF needs
• Remain up-to-date with NRF initiatives, programs, policies, and procedures
Other related duties as assigned by supervisor
Qualifications:
• Educational background in history, education, liberal arts, art history, communications, museum studies, or related field preferred but not required’
• Enthusiasm for ongoing learning in the areas of history, art and decorative arts, preservation, climate change, and the historic trades.
• Experience working with the public, preferably in museum, educational, or customer service roles; ability to manage large groups of children and adults.
• Excellent communications skills; can communicate effectively with people from a wide variety of backgrounds and experiences (museum visitors as well as colleagues)
• Fluency in English, other languages a plus
• Experience in operating point of sales systems and/or handling retail sales
• A problem-solver; calm under pressure and challenging circumstances
• Must participate in all mandatory trainings – including self-evaluation assessments and evaluation by NRF administrative staff.
• The frontline staff role involves circulating throughout the museum spaces and periods of time spent standing (up to 60 minutes at a time).
• Must be willing to work some evenings and must have the ability to work three days per week, including one weekend day
The job description is meant to outline the role, but not define potential candidates. If you do not meet all the qualifications, but are enthusiastic about the work of NRF and this position, please apply!
Interested candidates should submit a cover letter and résumé to maeve@newportrestoration.org by EOB Friday, February 17, 2025. EOE.
